CAF Management Privacy Policy

1. How We Collect Personal Information

• Directly from you – When you submit a rental application, request information, create an account, sign a lease, or communicate with us in person, by phone, or online.
• From devices you use – We collect information automatically when you visit our website, interact with digital ads, or use online resident portals.
• From third parties – This includes background check providers, financial institutions, social media sites, publicly available sources, and business partners that assist with property management.

2. Types of Personal Information We Collect

• Contact Information – Name, address, phone number, and email.
• Demographic Information – Date of birth, age, gender.
• Financial Information – Payment details, credit history, bank account information.
• Account Information – Username, password, resident portal activity.
• Internet & Device Information – IP address, browsing history, device type, geolocation data.
• Application & Lease Data – Rental history, employment details, references.
• Communication Records – Emails, messages, and call logs with our team.

3. How We Use Your Personal Information

• Processing applications – Reviewing lease applications, conducting background checks, verifying employment, and processing payments.
• Providing Services – Managing lease agreements, responding to resident inquiries, and offering customer support.
• Improving our Services – Monitoring website usage, conducting analytics, and personalizing content.
• Marketing & Communications – Sending promotions, newsletters, and updates about our properties (subject to your preferences).
• Security & Compliance – Detecting fraud, enforcing lease obligations, complying with legal requirements, and maintaining safety at our properties.

4. How We Share Your Personal Information

• Service Providers – Vendors, contractors, and partners who assist with leasing, maintenance, payment processing, marketing, and resident services.
• Affiliates – Other entities within the CAF Management group to provide seamless property management services.
• Legal & Compliance – Government authorities, law enforcement, or other entities as required by law or to protect our rights and property.
• Business Transactions – In the event of a merger, acquisition, or business transfer, your information may be shared with relevant parties.
• At Your Direction – When you request or consent to sharing your data with third parties.

5. Security of Your Information

6. Cookies & Tracking Technologies

7. Your Privacy Choices

• Opt-out of marketing communications – Unsubscribe from promotional emails and messages at any time.
• Update or correct your information – Contact us to update inaccuracies in your personal data.
• Request deletion of your data – Subject to applicable laws and lease agreement requirements.

8. Third-Party Links & Advertising

9. CCTV & Security Monitoring

10. Children's Privacy

11. Privacy Rights for California, Colorado, & Texas Residents

• Right to Know – Request details on the personal information we collect and how we use it.
• Right to Delete – Request the deletion of your personal information, subject to legal and contractual obligations.
• Right to Opt-Out – Decline the sale or sharing of your personal information for targeted advertising.
• Right to Correct – Request corrections to inaccurate personal information.

12. Use of AI and Automated Technologies

• Chat & Customer Support – AI-powered chatbots or automated systems may assist with inquiries and direct you to the appropriate resources.
• Fraud Detection & Security – Automated systems may analyze account activity to detect suspicious behavior and improve property security.
• Marketing & Personalization – AI may be used to tailor content, property recommendations, and advertisements based on user behavior.
• Operational Efficiency – AI-driven analytics may help optimize leasing processes and enhance resident experiences.

13. Updates to This Policy

14. Contact Us